Hart Care at Ravenscroft
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds54
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Physical disabilities
- Last inspected2022-11-18
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Several families talk about the difference they've noticed since their relatives moved in. People who were withdrawn have started joining in with activities again, and those who'd been struggling at home seem visibly happier. The staff create a welcoming atmosphere where visiting families feel comfortable spending time.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2022-11-18
Is this home safe?
Is the care effective?
The inspection rated this domain Good. The home lists dementia as a specialism alongside learning disabilities and physical disabilities, which requires staff to be trained across a range of complex needs. No specific information was published about care plan quality, GP access arrangements, medicines administration, or nutrition and hydration practices. The improvement from a previous Requires Improvement rating suggests that gaps identified earlier have been addressed, but the published report does not describe what those gaps were or how they were resolved.Is this home caring?
The inspection rated this domain Good. No direct observations of staff interactions, resident testimony, or specific examples of dignity in practice were published in the available report text. The Good rating indicates that inspectors were satisfied with what they saw, but the detail that would allow you to picture what daily life looks like for your parent is not available here. The home cares for people with a range of needs including dementia, physical disabilities, and learning disabilities, which means staff need to adapt their communication style for each individual.Is the home responsive?
The inspection rated this domain Good. No specific information about the activities programme, how it is tailored to individuals, or how the home supports people who cannot join group sessions was published in the available report text. The home lists dementia as a specialism, which means a meaningful activity offer should account for people at different stages, including those who cannot follow group instructions or sustain attention in a noisy room. End-of-life care planning is not mentioned in the published findings.Is the home well-led?
The inspection rated this domain Good, improving from a previous Requires Improvement rating. The registered manager, Ms Kelly Jane Inglis, is named and in post, and Mr Richard Hart is the nominated individual for Hart Care Limited. A named, stable registered manager is a positive sign for leadership continuity. No further detail about management visibility, staff culture, governance arrangements, or how the home learns from incidents was published in the available report text.
Source: CQC inspection report →
What the evidence base says
The home welcomes adults of all ages with dementia, learning disabilities, and physical disabilities. They've supported residents through complex medical situations, including helping people recover from serious hospital stays when the outlook seemed bleak. For those living with dementia, the team works to help residents stay socially connected and emotionally settled. Families have noticed their relatives with dementia becoming more content and engaged in daily life. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hart Care Residential Home has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection report contains very limited specific detail, so scores reflect the rating level rather than confirmed observations.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Several families talk about the difference they've noticed since their relatives moved in. People who were withdrawn have started joining in with activities again, and those who'd been struggling at home seem visibly happier. The staff create a welcoming atmosphere where visiting families feel comfortable spending time.
What inspectors have recorded
Many families appreciate how approachable the staff are and how they keep relatives updated about day-to-day progress. Some recent changes to management have brought noticeable improvements. However, it's important to note that some families have raised serious concerns about care standards, including hygiene practices and record-keeping accuracy.
How it sits against good practice
If you're considering Hart Care, visiting in person will help you get a feel for whether it's the right fit for your family.
Worth a visit
Hart Care Residential Home, on Old Crapstone Road in Yelverton, was rated Good at its inspection in October 2022, with Good awarded across all five domains: safe, effective, caring, responsive, and well-led. This is a notable improvement from its previous rating of Requires Improvement and is an encouraging sign that the home responded to earlier concerns and made genuine changes. The home is registered for 54 beds and lists dementia, learning disabilities, and physical disabilities among its specialisms, with a named registered manager in post. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors observed, heard from residents, or found in records. That means this Family View cannot tell you how warm the staff felt on the day, what the food was like, or how activities were run. A Good rating is meaningful, but on its own it cannot answer the questions that matter most to you. When you visit, pay close attention to how staff interact with people in the corridors, ask to see last week's actual staffing rota rather than a template, and ask what specifically changed since the previous Requires Improvement rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hart Care at Ravenscroft measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hart Care at Ravenscroft describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families see loved ones rediscover their spark in Yelverton
Residential home in Yelverton: True Peace of Mind
Watching someone you love struggle with dementia or complex health needs can feel overwhelming. Hart Care Residential Home in Yelverton supports adults of all ages, including those under 65, through some of life's toughest challenges. Families here often describe seeing their loved ones become more settled and engaged — though some have raised concerns about care standards that deserve consideration.
Who they care for
The home welcomes adults of all ages with dementia, learning disabilities, and physical disabilities. They've supported residents through complex medical situations, including helping people recover from serious hospital stays when the outlook seemed bleak.
For those living with dementia, the team works to help residents stay socially connected and emotionally settled. Families have noticed their relatives with dementia becoming more content and engaged in daily life.
“If you're considering Hart Care, visiting in person will help you get a feel for whether it's the right fit for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hart Care Residential Home has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection report contains very limited specific detail, so scores reflect the rating level rather than confirmed observations.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Several families talk about the difference they've noticed since their relatives moved in. People who were withdrawn have started joining in with activities again, and those who'd been struggling at home seem visibly happier. The staff create a welcoming atmosphere where visiting families feel comfortable spending time.
What inspectors have recorded
Many families appreciate how approachable the staff are and how they keep relatives updated about day-to-day progress. Some recent changes to management have brought noticeable improvements. However, it's important to note that some families have raised serious concerns about care standards, including hygiene practices and record-keeping accuracy.
How it sits against good practice
If you're considering Hart Care, visiting in person will help you get a feel for whether it's the right fit for your family.
Worth a visit
Hart Care Residential Home, on Old Crapstone Road in Yelverton, was rated Good at its inspection in October 2022, with Good awarded across all five domains: safe, effective, caring, responsive, and well-led. This is a notable improvement from its previous rating of Requires Improvement and is an encouraging sign that the home responded to earlier concerns and made genuine changes. The home is registered for 54 beds and lists dementia, learning disabilities, and physical disabilities among its specialisms, with a named registered manager in post. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors observed, heard from residents, or found in records. That means this Family View cannot tell you how warm the staff felt on the day, what the food was like, or how activities were run. A Good rating is meaningful, but on its own it cannot answer the questions that matter most to you. When you visit, pay close attention to how staff interact with people in the corridors, ask to see last week's actual staffing rota rather than a template, and ask what specifically changed since the previous Requires Improvement rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hart Care at Ravenscroft measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hart Care at Ravenscroft describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families see loved ones rediscover their spark in Yelverton
Residential home in Yelverton: True Peace of Mind
Watching someone you love struggle with dementia or complex health needs can feel overwhelming. Hart Care Residential Home in Yelverton supports adults of all ages, including those under 65, through some of life's toughest challenges. Families here often describe seeing their loved ones become more settled and engaged — though some have raised concerns about care standards that deserve consideration.
Who they care for
The home welcomes adults of all ages with dementia, learning disabilities, and physical disabilities. They've supported residents through complex medical situations, including helping people recover from serious hospital stays when the outlook seemed bleak.
For those living with dementia, the team works to help residents stay socially connected and emotionally settled. Families have noticed their relatives with dementia becoming more content and engaged in daily life.
Management & ethos
Many families appreciate how approachable the staff are and how they keep relatives updated about day-to-day progress. Some recent changes to management have brought noticeable improvements. However, it's important to note that some families have raised serious concerns about care standards, including hygiene practices and record-keeping accuracy.
The home & environment
Residents who've lost their appetites elsewhere often start eating well again here. The home runs various activities to keep people engaged throughout the day.
“If you're considering Hart Care, visiting in person will help you get a feel for whether it's the right fit for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
